Quick description

Bitpanda is a European-based digital asset platform that enables buying, selling and managing cryptocurrencies and other digital assets. The Bitpanda login process connects you to your personal portfolio, trading features, and account settings. This guide covers the standard sign-in steps, two-factor authentication (2FA), common login problems and how to recover access safely.

How to sign in (step-by-step)

  1. Open your browser and go to the Bitpanda website (official domain).
  2. Click the Log in or Sign in button on the top-right corner of the page.
  3. Enter the email address you used to register and your account password.
  4. If you enabled Two-Factor Authentication (2FA), enter the code from your authenticator app or your SMS/device prompt when asked.
  5. After successful verification you will be redirected to your Bitpanda dashboard.

Tip: Use a password manager to store complex passwords and avoid reusing credentials across services.

Troubleshooting common login issues

  • Forgot password: Click the “Forgot password” link on the login page and follow the email reset flow. Check spam/junk folders for the reset email.
  • Login not working: Confirm you’re on the official Bitpanda site, clear cache/cookies or try an incognito/private window. If problems persist, try another device or network.
  • Account locked or suspicious activity: You may be temporarily locked for security reasons. Follow the on-screen instructions and contact Bitpanda support if you cannot proceed.

Two-Factor Authentication (2FA) & 2FA reset

2FA adds a critical security layer. Bitpanda supports authentication apps (TOTP) and possibly push/SMS methods. If you lose access to your authenticator app:

  1. Use any saved 2FA backup codes you stored when enabling 2FA.
  2. If you do not have backups, start the account recovery/2FA reset flow on the Bitpanda site — you will likely need to verify your identity using documents (ID, selfie) and follow the platform’s instructions.
  3. Contact Bitpanda support and provide requested details if automated recovery doesn’t succeed.

Account recovery & identity verification

If you can’t access your email or device, Bitpanda’s recovery process generally requires identity verification. Be ready to supply government ID, a selfie and any other documentation requested. Only submit such documents through Bitpanda’s official, secure channels — never send IDs via unverified email or public messaging.

Security best practices

  • Enable 2FA and keep backup codes in a safe place.
  • Use a unique, strong password (password manager recommended).
  • Verify website URLs and enable browser anti-phishing features.
  • Beware of phishing emails or SMS — Bitpanda will never ask for your password or full 2FA code over email.

Quick FAQs

Q: What if I don’t receive the password reset email?
A: Check spam/junk, ensure the email is the one registered with Bitpanda, and wait a few minutes. If still missing, contact support.

Q: Can Bitpanda support unlock my account?
A: Yes — after identity verification. Use official support channels only.